Technology: one step ahead in the global pandemic

In December 2019, no country in the world suspected that it would enter a quarantine of almost 6 months and that it would show the urgency of digitization and the transformation of its businesses. In Colombia, for example, at that time, the Government established the need to invest around 121 thousand 619 million pesos in five years to create the conditions that would allow the country to enter with a firm footing in the fourth industrial revolution. And it is for this reason that all countries have been forced to change their business models, which is why companies found it necessary to modify the way in which they created value, adapted it and made a final sale.

It should be clarified that, in most cases, the business model was digitally transformed due to the need to enable teleworking, remote consumption, online teaching or the sale of all kinds of products with home delivery, among others.

In specific cases

Undoubtedly, the pandemic has left some positive lessons, especially for systems and software engineers who have become key parts of the world, not only in companies in the IT sector, but have permeated even the behaviors of society itself.

Hand in hand with them and their contributions, 2020 will be remembered as the year that changed the trajectory of electronic commerce, telemedicine and remote work. Accelerated growth of digital purchases and payments; an increase in voice and video conferencing; a greater number of Customer Relationship Management (CRM) platforms with artificial intelligence technology, sensors and wearable health monitoring technology that make use of the Internet of Things or deliveries via smart drones (of medicines, food and products), as well as an increase in manufacturing with 3D printing.

In this particular type of crisis, we are learning that remote work is an effective solution to avoid proximity and physical interaction in times of risk. In this way, it seems likely that by being digitally connected we could achieve a more effective coordination of work and the delivery of reliable information in real time not only for local work teams but also for global interconnection.

To that extent, while governments work to contain and fight the pandemic, we see how technology has been used as our possible savior. That is why many technological innovations are experiencing an acceleration in their developments and improvements. From remote work and virtual events to big data virus monitoring, technologies that were perhaps only familiar to a secretive tech community are now being used and sought after by many.

The combination of technologies such as machine learning and deep learning, computer vision, robotics, natural language processing, wearable sensors and technologies, intelligent digital assistants and spatial computing with augmented reality and virtual, will create a highly automated and autonomous set that allows the exchange of information from any source to any destination and, particularly in remote work, from and to the home.

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